This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through this website, Etsy.com, EBay.co.uk, Facebook.com or their related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control. You can reference their Privacy Policy to learn more about privacy practices.

 

Etsy's Privacy Policy can be found here: www.etsy.com/uk/legal/privacy/

EBay's Privacy Policy can be found here: www.pages.ebay.co.uk/help/policies/privacy-policy.html

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Information I Collect

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications), comments, feedback, product reviews, recommendations, and personal profile.

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To fulfil your order, you must provide me with certain information (which you authorise Etsy/EBay/Paypal to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for customising a collar etc), if you contact me directly. To discuss orders via Facebook you will provide your email via messages to allow me to send an invoice direct through Paypal. Where you send me photos via email for use on my website and Facebook page, I use your email for no other reason, other than purely for the use of receiving the photos.

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How I Collect Information?

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When you contact us through this website (or Facebook, Etsy, EBay), as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be only used to reply to your query. 

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Why I Need Your Information and How I Use It

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I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

• when you have provided your affirmative consent, which you may revoke at any time;

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy or EBay Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use or EBy Terms of Use.

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How I store your personal information on this website

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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How I communicate with you

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We may contact you to reply to your enquiry or regarding an order. For these purposes we may contact you via email, telephone, or text message

 

Information Sharing and Disclosure

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Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

• Paypal. I share information with Paypal as necessary to provide you my services and comply with my obligations under the Paypal Terms of Use.

• EBay. I share information with EBay as necessary to provide you my services and comply with my obligations under the EBay User Agreement.

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

 

How we use use cookies and other tracking tools

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Data Retention

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I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.

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Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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​Transfers of Personal Information Outside the EU

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I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

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Your Rights

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If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

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If you don’t want me to process your data anymore, please contact me at tracey@graphitedelightpawtraits.com

 

How to Contact Me

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For purposes of EU data protection law, I, Tracey Carter, am the data controller of your personal information. If you have any questions or concerns, you may contact me at tracey@graphitedelightpawtraits.com